Who We Are

Monaco Ford has been emedded in the Glastonbury, Connecticut community since 1922. We're dedicated to creating an exceptional experience for our customers, and are always seeking hardworking, professional individuals to join our well-established team.

What We Offer

Health insurance

Vision insurance

401K

Ancillary plans

Saturday lunches

Employee purchase plans

Paid training

Health and wellness

No Saturday or Sunday hours

Opportunities for advancement

Responsibilities

Greet customers and assist them with any inquiries they may have.

Perform vehicle walk arounds, and documentation of customer concerns to enable the technician to properly diagnose and service the vehicle.

Consult with customer on applicable service specials.

Automotive Service Advisors prioritize required services, and are prepared to provide options upon request.

Document declines for services and ask for follow-up on future service considerations.

Keep customer informed on completion times, service expenses, and possible changes.

Service Advisors remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.

Provide concierge support for all owner inquiries, whether phone or in person, to ensure the customer does not get mishandled.

Spend quality time building relationship with the customer.

Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.

Qualifications

2 years customer service experience, auto and service, preferred

Customer skills

DMS experience preferred

High school degree or equivalent

Valid Driver's License and clean driving record

Willing and able to pass pre-employment testing, such as a background check, MVR check, and drug testing.

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Last updated : 2024-05-11